Internet and Advising

Virtual Advising: Delivering Student Services

Linda Wagner

New Directions for Student Services

2001

 This resource is useful because it acknowledges the fact that as times change and things become more technical, it is important for not only classrooms to keep but also for student services to keep up as well. “Student support services such as advising more often than not have lagged behind the infusion of technology into the curriculum”, (Wagner, 2001). As more and more universities are utilizing online classes and distance education options, it is important to student advising adapt to that this change as well since more and more students aren’t near campus for traditional one on one advising sessions. Advisors are not only there to help select classes for the term, but should also promote learning and development both personally and intellectually. In order to do this correctly and effectively, it is key that universities and student services use the World Wide Web to do the following which have been seen as most helpful to students.

                A clear explanation of core classes and requirements.

                A frequently asked questions section

                Informational pages for special populations/self help assistance

                Links to other important sites

                One on One access to advisors through possible chat rooms, email, list services, etc.

 It is most effective that this plethora of information be easy to access from one main area. “As technological communications continue to advance, the quality of our personal interactions via the web will improve”, (Wagner, 2001).

 With wanting to work in services for student athletes as an advisor, this information is extremely helpful. Knowing what works best for students and having a way to lay it out an organize it on the internet is both very important and time saving for both the student and advisor in terms of quick general questions. As technology advances, so will the way we communicate with our students. Finding a user friendly approach to this should be top priority so students still feel nurtured, encourage and supported throughout their college years even if they are not on campus.

 The NETS-T standard that this most addresses would be number 5. Engage in Professional Growth and Leadership. This study shows a list of the top 6 schools that seem to have the most proactive and user friendly student services webpage and which schools have adapted to technological advances in terms of advising students. User friendly websites for student advising improves student engagement to advising and allows them to be more self-sufficient. Schools that are incorporating technology into all aspects of their campus will be looked at as front runners in growth and development, things that students look for when choosing colleges.